Shipping Policy

Overview

At Pure Synergy, we want your order to reach you as quickly and reliably as possible. This policy explains how we handle dispatch, delivery, and tracking for all orders placed on our website.

1. Dispatch

All orders are dispatched within one working day of payment being confirmed. Working days are Monday to Friday, excluding UK bank holidays. Orders placed over the weekend or on a bank holiday will be dispatched the next working day.

2. Delivery Method

We ship all orders via FedEx Next Day delivery service. FedEx is a trusted global courier, chosen for their reliability and speed. While FedEx Next Day is our standard service, please allow up to three working days for your delivery to arrive, as occasional delays can occur during peak periods or due to circumstances beyond our control.

3. Tracking Your Order

Once your order has been dispatched, tracking information will be added to your order. You will be able to monitor the progress of your delivery directly through your order confirmation or via the FedEx tracking portal using the tracking number provided.

4. Delivery Areas

We currently deliver throughout mainland UK. This includes England, Scotland, and Wales. Please note that we do not currently ship to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man, or other offshore UK territories. If you are unsure whether your address falls within our delivery area, please contact us before placing your order.

5. Delivery Charges

We are pleased to offer FREE delivery on all orders across mainland UK. No minimum order value applies — what you see is what you pay.

6. Failed Deliveries

If FedEx is unable to deliver your order (for example, if no one is available to accept the parcel), they will leave a calling card and typically attempt a second delivery or hold the parcel at a local depot for collection. Please ensure someone is available to receive the delivery, or provide delivery instructions at checkout if applicable.

7. Need Help?

If you have any questions or issues regarding your delivery — including delays, missing parcels, or damaged items in transit — please contact us and we will do our best to resolve the matter promptly.

Your statutory rights are not affected by this policy.