Returns & Refund Policy

Last updated: June 2026

Overview

At Pure Synergy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refund process in accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Your Right to Return

We accept returns for any reason within 30 days of delivery. The item must simply be returned in the same condition it was delivered in, with all original contents and packaging included.

Change of Mind Returns: If you are returning an item due to a change of mind or a sale/promotional offer, the cost of return postage is the responsibility of the customer.

Damaged in Transit

We understand that items can occasionally be damaged during transit. If you believe your item has been damaged in delivery, please note the following:

• Any transit damage must be reported to us within 3 days of the item being delivered.
• The damage must be identified and reported upon first opening of the item.
• Photographic evidence of the damage must be provided when submitting your report.

Please contact us via the Contact Us page with your photographs and order details. Reports made outside of the 3-day window may not be eligible for a claim.

2. How to Request a Return

To initiate a return, please submit a request via our Contact Us page. Please include the following information in your message:

• Your full name
• Your order number
• The item(s) you wish to return
• The reason for your return

Once your request has been reviewed and approved, we will issue you a Return Merchandise Authorisation (RMA) number along with full instructions on how to send your item back to us.

Please do not return any item without first obtaining an RMA number. Returns received without a valid RMA may not be processed.

3. Returning Your Item

Once you have received your RMA number, please securely package the item and send it to the address provided in your return instructions. We recommend using a tracked delivery service, as we cannot be held responsible for items lost or damaged in transit.

Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly sent.

4. Refunds

Once we have received and inspected your returned item, we will process your refund within 2 working days (48 hours).

Refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the transaction — this is typically 3–5 business days depending on your provider.

You will be notified by email once your refund has been issued.

5. Contact Us

If you have any questions about our Returns & Refund Policy, please don't hesitate to get in touch via our Contact Us page. Our team is happy to help.

Pure Synergy is committed to complying with all applicable UK consumer protection legislation. Nothing in this policy affects your statutory rights.